Cancellation Policy

NO QUESTIONS ASKED 100% refunds on all 2020/21 Season Passes & Lessons until Opening Day of the season. 
After this Opening Date, the following Cancellation Policies would apply:

IF YOU CANCEL A PRIVATE LESSON or DISCOVER LESSON:
Non-Refundable

  • More than 48 hours in advance, you may reschedule for a $10 processing fee.
  • Less than 48 hours in advance, you will be charged a $25 administration fee to reschedule.
  • If you wish to cancel outright, you will be charged a $25 administration fee and a credit will be issued to be used by the end of the current season.
  • If you do not show for your scheduled lesson, we are not able to offer a refund or reschedule the lesson.

Rescheduled lessons must be taken by the end of the current season.

IF YOU CANCEL A PROGRAM:

  • More than 14 days prior to the first program day you will receive a credit or refund less a $25 processing fee.
  • Less than 14 days prior to the first program day you will receive a credit less a $25 processing fee.
  • After the program has begun, you will receive a credit for the remaining value of unused program days (at the discretion of our snow school), less a $25 administration fee.

Credits may be used to purchase ski tickets, passes, rentals, programs, camps or lessons during the remaining period of the ski season. Unused Credits expire at the end of the ski season.

IF A LESSON OR PROGRAM IS CANCELLED BY MOUNT PAKENHAM:

  • Credits will be issued with all administrative fees waived.
  • Refunds will be issued upon request less a $25 administration fee.
  • After the program has begun, you will receive a credit for the remaining value of unused program days (at the discretion of our snow school), or a refund by request less a $25 administration fee.

Credits in this situation may be used to purchase ski tickets, passes, rentals, programs, camps or lessons during the following ski season.


SEASON PASSHOLDERS:

Season Passes may not be cancelled after Opening Day. 

COVID-RELATED FORCED SEASON CLOSURE:

We expect our season to run from mid-December until mid-March. In the unlikely event of Government Mandated/Public Health Related business closures, we will issue applicable credits &/or refunds to all passholders. 

Before December 4, 2020

100%

December 5, 2020 to December 25, 2020

85%

December 26, 2020 to January 15, 2021

60%

January 16, 2021 to February 15, 2021

30%

February 16, 2021 to March 10, 2021

10%

After March 10, 2021

0%

 
In the event of a temporary Shutdown, we will offer all passholders additional “Companion Lift Tickets” based on the scale of the shutdown.

With that in mind, we encourage all passholders to optimize the early season and get the MOST out of winter – why wait?!

See our most up-to-date Covid-19 R
esponse.

Updated: 09/2020 MOUNT PAKENHAM RESERVES THE RIGHT TO CHANGE OPERATING HOURS AND RATES WITHOUT NOTICE.